Many Frequently Asked Questions are answered here. Before trying to
solve any issues, be sure you are using the latest version (run
dBpoweramp Configuration and Check for Updates).
are listed on the Forum. Question not answered? ask on the appropriate
Q. No Convert To
when right clicking on an Audio File?
A. Both resolutions require dBpoweramp
Configuration, first check under Codecs that
the correct codec is installed which supports the audio type. Secondly
on Music Converter tab make sure 'Convert To'
on right click.... is checked, clicking OK
will reinstall this option.
Q. Where are my converted files?
A. That would depend upon which Output To
option was selected.
Q. How do I Uninstall dBpoweramp?
A. Select Start Menu >> Control Panel >> Add / Remove
Programs (or Uninstall a Program for Vista).
Q. I have increased the bit rate of an mp3 file, but
the file still sounds the same?
A. The old saying is You cannot get something from
nothing, taking an existing sound file and converting it to a higher
quality will not improve the quality. The only way of restoring quality
is to re-rip from an original CD-Rom to mp3.
Q. Why does encoding not make use of my dual core?
A. These requisites need to be met:
- Encoding more than one File,
- dBpoweramp Reference (either Active Trial or Registered)
- Your computer has more than one CPU.
Q. This WMA file is protected and
cannot be decoded?
A. The producer has copy protected the audio file, it
is not possible for dBpoweramp to read from this file.
Q. My CD drive is ripping very
A. Try ripping to Test Conversion (set
to no speed limit), this rules out a slow encoder, an average CD drive
might start at x10 and get to x25 for the last CD track (the x speed can
be seen on the tool bar whilst ripping). If the speed is obviously slow,
around x2 and your computer seems sluggish whilst ripping, then the
cause might be Windows has switched the interface to CD Rom drive to a
slower PIO mode. When ripping from a scratched CD if the CD drive takes
too long to give out audio, Windows decides there is a fault with the CD
drive and switches permanently to PIO (from DMA), which is bad for CD
Check that your IDE controller is set to DMA mode,
look in Device Manager (press Windows Key then Break, select Device
Manager) looking under IDE ATA/ATAPI Controllers >> Primary IDE Channel
(it could be named different on your system, right click >> properties)
'Advanced Settings' *** or Secondary IDE Channel if CD is on second
channel ***. Look at the current transfer mode, if it does not say DMA,
there is a problem. For a fix search google.com for 'restore cd-rom DMA
Q. It Rips, but sometimes there are clicks
A. Enable secure mode to recover errors.
Q. Disc titles are not filled in
A. First check there is an active internet connection (browse the
web), check no firewall is blocking access (such as ZoneAlarm, Norton or
Windows Firewall), if your connection requires a Proxy Server
enter details into dBpoweramp Configuration.